After unsuccessful attempts to resolve on my end I chose to bypass selecting “update later.” I did the typical troubleshooting by resetting password, deleting the app, turning off the phone, reinstalling, and attempting again to no avail.
GMAC FINANCE OFFERS UPDATE
The icon in the app continuously pops up requesting me to update AFTER I already did. I updated the app just to deal with more issues it created. I strongly refused that because I don’t want to have a chance of making 5 months of credit history disappear! As soon as my credit gets a little better I am refinancing my loan with some company that isn’t complete garbage!Įver heard the term “don’t fix if it isn’t broken?” I hate this so bad! I called customer service to try to fix the “contact us” messaging feature and all they could tell me is “We can delete your account and you can make a new one”. So I can no longer use it to send payments at all, and even if I can eventually log in (which I’ve tried to 8 times in a row now), I can’t send extra payments to principal, and it wastes the payments on interest and my loan balance remains the same. And NOW the app crashes completely every time I try to log in! So therefore I try to send a message, and it says “error sending message”, I try to resolve the conversation by pressing the button, and it does literally nothing.
And because I didn’t, it now won’t let me resolve my last conversation at all. It never prompted me to “resolve the conversation”. I can no longer use the “Contact us” messaging feature to apply my extra payments to principal, because I used this excellent feature once and apparently you have to “resolve” the conversation. You can also message us through Facebook at /GMFinancial or Twitter at /GMFinancial. If you need help with GM Financial mobile, please message our Customer Experience team in the app, or through MyAccount on the web at /MyAccount. This app does not support rooted devices. Updates to this app may automatically add additional capabilities. You can disable access for these permissions in Settings. Wherever your journey takes you, you have the tools you need to make payments, update information and keep your Chevrolet, Buick, GMC or Cadillac vehicle account on track. The GM Financial mobile app gives you convenient and secure access to your GMF account anytime, anywhere.
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